FAQ

 

How much is a serving of popcorn?

Officially, a serving of popcorn is one cup, but we know that’ just not enough for most people. We find that for events it’s best to estimate about 2 cups per person.

How long should the popcorn last?
If left sealed in the bag we send it in, your popcorn should last several weeks. Once it’s open and exposed to the air, and more importantly, humidity, it can soften up quickly. For that reason, if you’re putting your popcorn out for an event, we suggest you do so as late as possible. Of course, it’s not for an event and you’re just purchasing for pleasure eating, it probably won’t take you to long to eat anyway.

Custom and personalized orders

Sure. Just contact us and if we can do it, we will! 

What happens after I place an order?

When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to KettleDrip®. You will receive an email confirmation once your order has been downloaded and received at KettleDrip®. If there are any problems with your order, one of our customer service associates will contact you by phone or email.

What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after KettleDrip® receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at support@kettledrip.com to ensure that your order is being processed.

Can I change the delivery address?

We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, please enter the new address information into our online Customer Service Inquiry Form.

Can I change the date of my order's delivery?

If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, please enter the new delivery date information into our online Customer Service Inquiry Form.

Is it safe to use my credit card online?

We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window.

Can I cancel an order?

If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so, please contact our customer service department immediately at support@kettledrip.com. If your order has already been sent out for delivery we will be unable to cancel it. If your order is scheduled for a delivery date in the future, you can call us at support@kettledrip.com between the hours of 9:00 A.M. to 9:00 P.M. EST, 7 days a week or use our online customer service Q&A Chat or email us using our online Customer Service Inquiry Form with your request to cancel.

When will my order arrive?

When placing your order, you will be asked to request a delivery date. Direct-shipped gifts are delivered via Ground, 2nd Business Day or Next Business Day and are delivered during normal business hours. To check the status of an order, you can use our Track Order page, or contact us at support@kettledrip.com between the hours of 9:00 A.M. to 9:00 P.M. EST, 7 days a week, or send us an email using our online Customer Service Inquiry Form. 

Which credit cards are accepted?

We accept a variety of credit cards including American Express, Bill Me Later, Discover Card Network, MasterCard, and VISA. We also accept PayPal and Visa Pay express payment options.

When will my credit card be charged?

We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

What was the total charged to my credit card?

When you place your order online, you are presented with the price of the merchandise as well as the service charge that is applicable. In addition to these costs, you will be charged sales tax. Immediately following receipt of your order, you will be sent an order confirmation via e-mail. This e-mail will include an itemized list of the charges. Any discounts or gift certificates that may have been applied will be reflected in the email you receive.

What are the advantages of registering?

Becoming a registered shopper offers you a growing number of personalized benefits to make shopping with us faster, easier, and more intuitive. These are free services, which include the following benefits: Faster, easier shopping Easier gift giving for your personal list of VIPs in your address book Exclusive special offers You can register automatically when you order flowers or from the My Assistant section of our site

When will my shipment arrive due to extreme weather conditions?

We make every effort to ensure your gift arrives on time! On rare occasions we may be impacted by extreme weather conditions and you may see a delay in delivery. In the unlikely event your gift is delayed, it will be delivered as quickly as possible.

What does the Made in the USA flag mean?

Our popcorn is popped fresh from corn grown in the USA. All of our popcorn tins are manufactured here in the U.S. as well. Our 3-flavor, 4-flavor and single flavor popcorn tins and canisters are a "100% Made in the USA" gift! In addition, all of our gifts are assembled and distributed from our facility in Atlanta, Georgia.